FAQ

PRODUCT


Can i receive product updates from Gabs?

To receive the very latest updates on promotions and news, please subscribe to the newsletter.


How can I transform my Gabs?

For all transformations, please take a look at the dedicated page https://www.gabs.it/gabs-icon.

ORDERS


How can I find the product I’m looking for?

You can use the menu and view the sub-categories divided by product type.

If you know the code of the article you’re looking for, you can enter it in the search bar in the top right-hand corner of the page.


How can I purchase the products that interest me?

From the product page, you can add your chosen product to your shopping bag by clicking on “Add to shopping bag”: you can see your shopping bag in the top right-hand corner and finalise your purchase by clicking on “Proceed to checkout”.

On the shopping bag page, you can also change the quantity of the items to purchase, or remove them by clicking on the “Remove product” button marked with the trash can symbol.

In the next stage, you can choose how you wish to pay (credit card, PayPal, bank transfer or cash on delivery (the last option is only valid for deliveries in Italy).

Once the necessary transaction checks have been made, the order information will be sent to www.gabs.it and a thank you message will inform you that your purchase has been completed successfully. You will also receive a confirmation e-mail with your order details.


Does putting an item in my shopping bag mean I have to buy it?

Not at all: you can put products in your “Shopping bag” and take them out as many times as you want without completing an order.


What is a ‘promotional code’ and how does it work?

A ‘promotional code’ is a discount code you can use to take advantage of special promotions. You can find out how to use this code via a specific newsletter, or in another form, on the occasion of particular events. If you have a promotional code, simply enter it in the field on the shopping bag page: the discount, or the associated promotion, will be calculated and displayed automatically, after clicking on “Apply discount code”.


When is the purchase procedure complete?

After entering the required payment details, you are directed to the purchase confirmation page, containing the number and date of the order. A thank you message in the middle of the page will inform you that your purchase has been completed successfully. Finally, an e-mail containing the details of the order and the confirmation that it has been correctly received will be sent to the e-mail address you gave us.


How can I check the status of my order?

To check the status of your order, you can log in and access your “Account” page. Under “My orders” you will find all the information you need.


Can I change an order that has been entered into the system?

Once it has been entered into the system, you won’t be able to make any changes to the order.

PAYMENTS


What payment methods does Gabs accept?

You can currently pay in the following ways:

- Credit card

- PayPal

- Bank transfer (for European Union countries only)


Is my credit card data protected?

If you purchase goods using a credit card, the transaction will take place via a secure server.

Under no circumstances and at no stage of the payment will FiloBlu be aware of the information relating to a Customer’s credit card, transmitted via a secure connection directly to the website of the bank managing the transaction. No computer archive will keep such data and therefore in no case can FiloBlu be held responsible for any fraudulent and illegal use of credit cards by third parties during payment.


Can I get an invoice for my order?

An invoice must be requested at checkout during the ‘review and payments’ stage by clicking on ‘Request invoice’. The request is made automatically by entering the company name, VAT number and interchange system (SDI) code. The invoice is then sent automatically to the customer's SDI portal by the end of the month in which the purchase was made.


Why has my payment been declined at checkout?

If your payment has been declined, check that you have entered your card details or payment information correctly:

- Card type selected

- 16-digit card number

- 3- or 4-digit security code

- Card expiry date

If you are unable to resolve the problem, please contact your bank or payment service provider. Gabs Customer Care is always available: if you have any requests do not hesitate to contact us at customercare@gabs.it

SHIPPING


Which countries does Gabs ship to?

Gabs ships to the following countries:

EUROPE: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, the United Kingdom.

NORTH AMERICA: Bahamas, Canada, Costa Rica, Cuba, Grenada, Guatemala, Mexico, the United States.

SOUTH AMERICA: Argentina, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela.

AUSTRALIA: Australia, New Caledonia, New Zealand.

ASIA: Afghanistan, Bahrain, Brunei, China, Hong Kong SAR, India, Indonesia, Iran, Israel, Japan, Kazakhstan, Kuwait, Lebanon, the Philippines, Qatar, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, the United Arab Emirates, Uzbekistan, Vietnam.

AFRICA: AAlgeria, Egypt, Madagascar, Morocco, South Africa, Tunisia.

OTHERS: Antigua and Barbuda, Bosnia and Herzegovina, British Virgin Islands, Gibraltar, Greenland, Macau SAR, Vatican City.


Can I collect goods purchased online at a physical store?

The Gabs website is an eCommerce store and as such it currently only sells via the internet. For this reason, there is no store delivery service.


How much does shipping cost?

To find out the shipping cost, simply add a product to your shopping bag, taking care to select the correct destination country.

The total will then be calculated automatically by the system.


When are customs duties paid?

With regard to deliveries requested to countries outside the European Union, any import customs fees have to be paid by the recipient. We therefore invite customers to contact the customs authorities in their country in advance to check the costs and any import limits.


Can I request shipping to an address other than my own?

You can request your order to be shipped an address other than your own as long as it is within the same country chosen during the purchase stage.


How many days does it take to ship?

The goods will be shipped within 2-5 days of the order confirmation date (barring unforeseen circumstances).


Where is my package?

You will find your tracking number in your shipping confirmation e-mail. You can see where the goods are on the courier’s website.


When should I expect delivery?

For information on delivery times, please refer to the order tracking number available in the shipping confirmation e-mail. You can visit the courier’s website to track your package.

RETURNS and REFUNDS


Can I cancel my order?

To cancel an order that has already been confirmed, contact Customer Care before it is processed by our logistics department.


What can I do if the model, colour or size is not right?

The customer has the right to withdraw from the purchase contract and return the goods for any reason, with no need to provide explanations.

This request must be made within 14 working days from the date the products are received.


How do I return a purchase?

Please contact Customer Care to receive authorisation to return a purchase. You will need to pay shipping costs to return the goods, except in cases where the return is due to a faulty product or if the product delivered is not the one you purchased.

The right of withdrawal applies to the product purchased in its entirety. It is not possible to exercise withdrawal for only a part of the purchased product (e.g. accessories, attachments etc.). For the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, cards, tags, seals etc.);

Personalised items cannot be returned and related orders cannot be cancelled. Each product is personalised by expert craftsmen. The process gives a unique result, which may vary slightly from the picture.


Who is responsible for return shipping costs

The refund does not include transport costs incurred for returning the goods. For this reason, you can use any courier you wish.


How can I get a refund?

When we receive the return, our staff will check that the returned products comply with the requirements described.

We will refund the amount paid, net of any additional shipping costs, within 14 (fourteen) days of the date we accept the refund, refunding the amount charged to the same payment method you chose when ordering.

WARRANTY


All products sold by Gabsare covered by a 24 (twenty-four) month warranty for lack of conformity, pursuant to Title III of Italian Legislative Decree 206/2005. For assistance under the warranty, the Customer must keep hold of the invoice, or the payment receipt, together with the transport document.

The warranty for lack of conformity will apply provided that the relative product has been used correctly, in compliance with its intended use and as provided for in the instructions for use and washing present in and/or with the product.

In the event that, for any reason, Gabs is unable to return a product under warranty (repaired or replaced) to the Customer, or if the repair or replacement is excessively expensive in relation to the value of the product, FiloBlu may proceed to reduce the price paid appropriately, i.e. refund the entire amount paid and terminate the contract.

In cases where the application of the warranty requires the product to be returned, the Customer must arrange for this using the original packaging, along with all its parts (including packaging and any documentation and accessories).

Once the warranty period is over, the Spare Parts and Repairs service is available for all products purchased on the website.

Once the two-year warranty period has expired, Gabs provides an after-sales service for products purchased on the website. If you wish to have an item repaired, do not hesitate to contact Customer Care. Our consultants will be happy to advise you on the procedure to follow.

If the purchase was made from a retailer, the end customer must contact the shop where the bag was purchased directly, if possible with a receipt or proof of purchase, to make a warranty claim within two years from the date of sale. As the retailer is the “owner” of the goods before the sale, it is their duty to provide assistance and forward the report to the relevant department where applicable.

CUSTOMER CARE


How can I contact Customer Care?

If you can’t find the answer to your question in the FAQ, please contact Gabs Customer Care:

Email: customercare@gabs.it

Support